Is Valmar based in Rochester?
Valmar is a Western New York payment processing company, and Rochester is one of the markets we serve directly. You're working with a regional team in your own time zone — not an account rep three states away who has never seen your business.
That includes businesses throughout Monroe County and the surrounding area — downtown Rochester, Greece, Henrietta, Pittsford, Webster, Irondequoit, Brighton, Fairport, and the smaller communities in between.
What types of Rochester businesses does Valmar work with?
A wide range — restaurants and bars, retail shops, salons and spas, auto service, contractors and trades, medical and dental practices, professional services, breweries and tasting rooms, and nonprofits.
We also handle the harder end of the market: ecommerce, subscription and recurring billing, regulated industries, and high-risk merchants other processors turn away.
Why use a regional payment processor instead of a national provider?
Payment processing is easy to ignore until something goes wrong — a terminal goes down on a Friday night, a deposit doesn't land, a chargeback needs answering.
When that happens, a Rochester business calling Valmar reaches a team that already knows the account. You get a real person on the phone instead of a support ticket dropped into a national queue.
Can you help if my business is considered high-risk?
High-risk and complex payment processing is one of Valmar's areas of expertise, and it's a common reason Rochester businesses come to us. Merchants rejected by mainstream processors are often legitimate, successful businesses that simply require the right underwriting and banking relationships.
Approval is never something a responsible processor should blindly guarantee, but we'll take the time to understand your business and determine what options are available.
Can Valmar review my current processing rates?
Yes. If you're already accepting cards, we can review your existing processing statement and help you better understand your current pricing and payment setup. There's no cost to have a Rochester-area business's statement looked at.
Can you help if I've been dropped by another payment processor?
If you've experienced account termination, processing restrictions, or difficulty getting approved, talk to us. We'll learn more about your business and determine what processing options may be available.
Do I need to be a high-risk business to work with Valmar?
Not at all. Most of the Rochester businesses we work with have straightforward payment needs. We simply also handle the complicated ones.
What payment technology does Valmar offer?
Solutions vary based on your business and may include countertop and mobile terminals, POS systems, ecommerce gateways, integrations, recurring payments, and reporting tools. Rather than pushing one system on every merchant, we'll help determine what makes sense for your operation.
How do we get started?
Send us a note about your business and, if you're already processing, a recent statement. We'll review your setup and come back with what we'd recommend and what it would cost — no obligation.
